The Guide to the HAP Standard: Humanitarian Accountability and Quality Management

The HAP Humanitarian Accountability and Quality Management Standard (2007) provides an industry standard for humanitarian accountability. It represents a broad consensus on what matters most when an agency responds to an emergency.

The Guide to the HAP Standard and accompanying CD-ROM feature:
- a detailed account of the Standard
- advice on securing certification
- practical support on implementing the benchmarks
- advice on achieving best practice
- extensive references and resources sections
- the full text of the HAP Standard.

This is available to borrow from the BRC library.